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Frequenty Asked Questions

Why does my fragrance smells differently on another person?

  • Fine fragrances evolve with your skin’s temperature and chemistry.  This explains why every composition smells differently from a person to person.  Although created with “fixatives”, in general, fragrances composed of large percentages of natural aromatics may require re-application once per day or more to your liking.  This is the character of HG Fine Fragrances, a testament to the unwavering high standards of handcrafted, original compositions.

 

Do you use artificial dyes or colors?

  • Colors vary from one blend to another depending on the material used due to natural essential oils, absolutes or extracts which can have dark colors. We don't use artificial colors or dyes, and the cold filtration process is accomplished by hand with unbleached and untreated filters to remove any plant waxes and residues, leaving beautiful clarity, with color!

 

Are your fragrance vegan?

  • Each of our fragrances are vegan, and whenever the character of a traditionally animal-derived material such as musk or ambergris is desired, the choice is made to use synthetic alternatives.  

 

How do you manage allergens?

  • FDA regulations does not require the display of allergens on fine fragrance products but we think it is important for you to know.  When composing HG Fragrances, care is taken to minimize or completely avoid the use of known fragrance sensitizers.  In any case where a known sensitizer is contained within a formula, the name will be provided on the secondary package labeling.   When in doubt, safe synthetics are used to reduce possible allergic reaction.  If you know you have a sensitive skin or are allergic to some materials, please check our ingredients list.

 

Do you create your own fragrance compositions?

  • Yes, all our scents are original and created by hand (and nose).  We create, drop-by-drop, each tester formula and give each formula a month to age in cold storage before evaluating it’s final characteristics.  Only the finest formulas are scaled into a fragrance concentrate.  All phases of production are in-house:  formula design, label design, compliance research and conformance, product filtration, bottling, and labeling. 

 

Is your fragrance brand eco-friendly?

  • Our formulas are cruelty-free and we use safe synthetics and/or accords to replace ingredients coming from endangered species e.g. musk, ambergris or sandalwood. House Germaine Fragrance bottles are recyclable and we minimize the use of plastic for shipping or packing.

Are your fragrances made for women or men?

  • All HG Fine Fragrances are genderless due to the reasons listed above, as each fragrance will "wear" differently on each individual.

Shipping

Shipping

House Germaine Fine Fragrance orders are processed M-F and shipped each Wednesday excluding holidays.  If you have ordered a selection which needs further maturation, and therefore cannot be shipped within 7 days, you will be contacted via email for order confirmation.

 

If you need to make any edits after placing an order, as soon as possible, please email germainefragrance@gmail.com.

 

Once an order is shipped, you will receive an email with the tracking number.  Please allow up to 2 days for the tracking number to update once received.  If the shipping destination is within 60 minutes of Alma, Kansas, arrangements can be made to either pick up or have your selection hand-delivered at a time convenient to yourself and the perfumer.

Free Shipping

Free Standard Ground Shipping is available within the contiguous United States.

 

Shipping Methods (US mainland)

Perfume cannot be shipped domestically using air transportation due to restrictions on alcohol. Your products are always shipped using UPS Ground.

 

We currently do not ship to PO Boxes, APO/FPO/DPO military addresses, Hawaii, Alaska or other US territories.

Returns

Due to the personal nature of fragrance, all sales are final. We encourage customers to begin with our 5 × 2 mL Discovery Set to experience the collection before purchasing a full-size bottle.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at germainefragrance@gmail.com with your order number and photographs of the item and packaging. We will review your request and, if approved, issue a replacement or refund to your original method of payment.

For safety reasons, we cannot accept returns or exchanges of fragrance products.

Please allow 7–10 business days after approval for your financial institution to process your refund.

HOUSE GERMAINE

a brand of HGLR LLC

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" My package arrived promptly and in perfect condition. I love Fresh Powder and wear it a lot! Thank you so much for the complimentary sample of Citrus Tabac, it’s my second favorite.       -Deb B.

" The fragrances I used yesterday morning are still fragrant this morning.  My hairstylist loves it, too!  Thanks for creating these wonderful perfumes. "            -LaNelle O.

" Just wanted to take a moment and let you know how much I love my bottle. I can’t wait for your next creation. "             -Sue Y.

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